Support
The fastest way to reach us is Discord. Open a ticket and it goes straight to someone who can look at your build.
Discord
Order questions, warranty claims, and setup help. Open a ticket in the server.
Open a ticketSetup and calibration
Most controller behaviour can be fixed yourself in the setup software. Firmware updates, remapping, recalibrating the sticks, and restoring a saved config all run in Chrome, Edge or Opera.
Heliumstrike 8K software · Firebird A* software
Before you get in touch
Have your order number ready, and tell us what the controller is actually doing — which input, in which mode, and whether it happens in the setup software as well as in game. That usually gets us to an answer in one message instead of five.